POC CNA Login Through PointClickCare Healthcare Software

POC CNA Login: POC stands for Point of Care – a module developed by PointClickCare. Having a PointClickCare account is extremely convenient for certified nursing assistants (CNAs) to access POC and utilize it for their work. This article will show you how to log into POC CNA through the PointClickCare website and their app, recover your password, and other related aspects. Continue to read for more information.

About PCC & POC CNA

PointClickCare (PCC) is a cloud-based software company founded by Dave and Mike Wessinger in 2000. The company provides healthcare technology solutions for North America’s long-term care and senior care industries. Their solutions aim at improving work efficiency, quality of care, and patient satisfaction.

Point Of Care CNA (POC) is a user-friendly application of PCC running on wall-mounted kiosks or mobile devices that enables care staff to capture and distribute timely, accurate, and complete documentation while being at residents’ bedside. Besides, the solution offered by POC is the easy-to-use one that guarantees quick adoption even when the nurse aides are novices with technology.

In skilled nursing facilities and nursing homes, instead of cumbersome paper documentation, CNAs can now document activities of daily living much more accurately and at the point of care by leveraging Poc CNA electronic documentation developed by PointClickCare’s EHR (Electronic Health Records) system.

POC CNA Login Guide

log in Via pointClickCare CNA portal

Step 1: Go to the login page

To navigate to the login page, follow this link on your device: login.pointclickcare.com. This should take you to the login page of PointClickCare CNA.

Step 2: Enter your account information

On the login page, fill in your username. If you want to be remembered the next time you sign in, you can check the “Remember my organization” box.

Next, click the “NEXT” button, then proceed to enter your password and org code to log in.

Step 3: Navigate to Point Of Care module

Hover over the “Clinical” section, then click “POC” under the “Module” part. Now you can view and document all information covered by the POC module.

What to note

Not all computer-based devices are allowed to access their POC CNA module. In fact, the wall-mounted kiosks/computer-based screens (such as laptops or PCs) used to log in to the PointClickCare CNA have to be preconfigured with the required POC login URL and meet the specifications recommended by PCC guidelines.

Log in Via POC Mobile app

Once you get hold of the approved mobile device, take the following steps to log in through the app.

Step 1: Download The Application

The Mobile POC App can only be downloaded through Apple App Store. You can install it via this link: POC App on App Store

Step 2: Launch the app

Open the app you downloaded and the login screen will display. To log in, you need to enter your Org code, Username, and Password given by your facility.

Please note that:

PointClickCare POC app is available on Apple App Store only. Therefore, in order to access the system through mobile devices, you need to own an Apple device that is compatible with iOS 8.x or iOS 7.x, and falls into one of the following models:

iPhone 5 or newer
iPad mini, iPad tablet 3rd generation or newer
iPod Touch 5th generation or newer

Also, your device is recommended to be connected via the WIFI network of your facility for security purposes.

How to reset Your password

In case you forgot your passcode to log into the PCC CNA system, you can follow the steps below to reset it.

Go to the password reset page at this link
Fill in your username so they can send you detailed instructions to your registered email address
Press the “Request password reset” button shown in the image below to confirm your request. (Please note that you can only change it if your facility has enabled password reset.)

PCC Customer Support Contacts

If you follow all the instructions above and still have trouble logging into the PCC system, or encounter any problem after signing in, it’s best to contact their experienced customer support:

Phone number: (877) 722-2431 or (800) 277-5889 (toll-free)
Email address: support@pointclickcare.com

While working in the system, you can also visit their Customer Support Portal restricted only for authorized users to find quick and detailed answers to specific problems.

Conclusion

We hope you have had enough information to log into the system smoothly by the time you read these lines. Thank you for taking the time to read this piece and please don’t hesitate to share your thoughts with PowerPACPlus!

FAQs

If you go to the login page but cannot get access to it, chances are you are at an unauthorized location or using the wrong device.

To log in successfully, please check that you are doing the right things:

Have a valid account provided by your facility administrator
Use one of the suitable devices recommended by PCC
Being within your authorized facility

Usually, the 403 Forbidden Error emerges because your request to access the page is forbidden. The reason for this could be that you are at the wrong location and using the wrong device mentioned above, or it could be because of some technical issue.

Try to resolve it yourself first, and if the issue remains unsolved, you can contact PCC customer support through the given phone number for more information.

To connect to the app from outside the facility, you need to enable the Remote User option in your user profile. Choose Security Users > Edit the User > Check Remote User. Press Save to finish.

In general, accessing the app and kiosk/computer allows healthcare providers (doctors, nurses, CNAs, etc) to perform the same tasks and obtain the same information. However, there are still some differences between the two.

In particular, by accessing the app, users CAN:

View alerts triggered in the last 24 hours.
Take and upload residents’ photos to the resident chart/profile.

However, app users CAN NOT:

View ADTs within the last 72 hours
View a shift summary of residents, tasks, and scheduled time statuses.

In contrast, the converse applies to logging in via a kiosk/computer-based screen.

POC CNA charting system is a type of software used for long term care that allows caregivers like CNAs and nurses to collect resident information near or at the point of care while being beside the residents.

This can bring forth lots of benefits that long-term care facilities should consider adopting the system for themselves: