JAX federal credit union login, loan payments & mobile banking
Jax federal credit union login offers its members the ease of using online banking or mobile banking to manage their finances. You may learn how to log in, change your username or password, make a loan payment and more in this article. Keep reading!
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About Jax Federal Credit Union ( JAXFCU )
The mission of Jax Federal Credit Union is to promote the financial well-being of members and the community.
A Jacksonville staple since 1935 it serves more than 39,000 members with low rates, credit and debt advice, planning for the future, and even youth money basics in Duval, Clay, St. Johns, Baker and Nassau counties.
This union helps members meet their financial needs through eight branches; a robust mobile and internet banking platform; and access to more than 6,800 shared branches and nearly 30,000 ATMs at no additional cost nationwide.
Its headquarters: 562 Park Street, Jacksonville, FL 32204
Login to JAX FCU from the website
You can view available funds, review recent transactions, see current balances, send funds and more once you can get access
Follow the steps to access JAXFCU accounts securely and conveniently:
- Go to the official website: https://www.jaxfcu.org/
- Enter your Username and Password
- Click the “ Log in” button
Login from the mobile banking app
View and manage accounts securely and conveniently from anywhere using the mobile app.
- Log in with Touch ID or Face ID
- “Remember me” feature for your username
- Reset forgotten passwords by SMS or e-mail
- Update your password or username
- Deposit your check in the blink of an eye
- Simplified bill payment lets you add a payee
- As always, you can view your account and balances, transfer funds, and more!
Note:
- The account may be locked for too many invalid attempts.
- Take a photo of your check with your smartphone to deposit it in your account—maximum check deposit of $2,500, with up to 3 check deposits per day.
Download it on App Store and Google Play
To sign in, follow the below instructions:
- Open the app on your mobile device
- Enter your Username and Password
- Click “ Log in ”
How to create an account?
All things you need before starting to open an account
You must have the following information:
- US social security number
- Driver’s license
- Government-issued photo ID
- US passport, or current US military ID
Please Note:
If the address on your ID does not match your current address, please provide a “Proof of Residence” form showing your current address.
Acceptable documents include a utility bill such as gas, water, electric, phone, cable, or car insurance card, voter registration card, pay stub, vehicle registration, contract of apartment rental, housing settlement, social security card or disability letter.
Steps for opening
Once you prepare the above information well, the opening process becomes easier and less time. Here is what should you do:
- Visit site
- Click the box “I have read and agreed to the Electronic Consent Agreement”
- Fill in all your required data and follow the instructions for the next pages
- Review your data to make sure all is accurate and click “Submit”
How to retrieve a forgotten username or password?
You can reset it in simple steps:
- On the login page, click “ Forgot your username and password?”
- Enter your info and follow the guide
- After that click “Send”
How to make a loan payment?
This union offers a variety of methods available at your convenience.
From another bank
Follow the below instructions:
- Go to the site
- Choose “Pay by a card” or “Pay using check information”
- After that click “Pay now”
- Fill in all required information
- You will be able to see all of your available loans once you have properly entered your information. There are 3 options: Minimum Due, Maximum, and Other.
- Click ” Pay” for the amount of loan you want to pay and follow the instructions
Note: You should make this before 9:00 PM will credit the next business day. If you make this on the weekend, it will be processed on the next business day. Be sure you allow sufficient processing time to avoid late fees.
From your JAXFCU account
24/7 access to digital banking to view your account with simple options to make a transfer from your checking or savings account directly to your JAXFCU loan, credit card and mortgage.
Customer service
The staff of JAXFCU provides member assistance via a variety of channels. Choose your preferred method of contact with them if you have any issues
Telephone number
- 904-475-8000
- 800-443-2664: Toll-Free
Hours:
- Mon – Fri: 8:00 AM – 6:00 PM
- Sat: 9:00 AM – 1:00 PM
Fax
Please include the cover page with the recipient’s name
- Contact Center: 904-357-3503
- Consignment service: 904-353-5383
- Lending: 904-359-8348
Secure Message
For any inquiries or requests pertaining to specific accounts, they advise using the secure messaging feature of Digital Banking. To contact them, simply log into your acc.
Non-secure Email
Please email answers@jaxfcu.org with any general inquiries. Do not include account-specific information in your message, such as your account number, in order to protect your secure information.
Mailing Address
Jax Federal Credit Union
P.O. Box 2357
Jacksonville, FL 32232-0011
Credit and Debit Card Assistance
- 866-559-4806: Lost or Stolen VISA Debit Cards
- 800-449-7728: Lost or Stolen VISA Credit Cards
- 888-886-0083: Change your Debit Card PIN by phone
Location of branches
You can find an office where is near you here
Live chat
Mon – Fri: 9:00 AM – 5:00 PM ET
Look for the chat bubble in the bottom right corner of the website.
Social media platforms
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